GEORGETOWN – While not dill, sweet or bread and butter, Sussex County employees earn “pickles” for exceptional customer service.
Fifteen county employees were publicly recognized at Sussex County Council’s March 7 meeting in the county’s Give’Em the Pickle reward initiative.
Among the 15 first-quarter honorees were two honorable mention recipients, Chip Stevenson and Bob Stuart, and overall winner Kathleen McFadden, who received the coveted trophy as the first-quarter honoree.
Mr. Stevenson, an Emergency Operations employee, was recognized for his response to an active hazard material event during non-working hours. His presence and expertise created a great working environment during that event, Sussex County Finance Director Gina Jennings said.
Mr. Stuart, Sussex County’s EMS director, was recognized for helping a young couple and their baby with a flat tire. He stopped by the disabled vehicle on his way home work, offered to help change the flat tire but found their spare was also flat. He took the tire and went to get some air only to find that the spare also had a hole. Mr. Stuart returned to family and drove them to a family member’s house until they could get their tire repaired.
Ms. McFadden, employed in the library department, was commended for personally delivering books to a student so the child could complete his assignment.
Ms. Jennings shared the rest of the story.
“Normally, the child receives books through the bookmobile and was hoping to pick out the books for his research paper. However, due to a family emergency the bookmobile had to cancel its stop,” said Ms. Jennings. “Kathleen took it upon herself to find what type of research the child was doing, found the books he needed and drove the books to the school so that he could complete his assignment.”
County council president Michael Vincent, R-Seaford, acknowledged the honorees.
“Congratulations to all of you, and thank you very much for what you do,” he said. “We appreciate it.”
In 2015, Sussex County launched Give’Em the Pickle, an employee recognition initiative developed by nationally recognized motivational speaker Bob Farrell.
Employees can be nominated by co-workers, supervisors, customers or county residents.
Recipients are publicly recognized at county council meetings each quarter. From those recipients, an overall winner is selected at random to receive a trophy and a one-day vacation bonus.
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