Recognition puts more County employees in a pretty pickle

9 PICKLE no flash barry hitchens with council folks

Sussex County government last week recognized third-quarter honorees in the Give ‘Em the Pickle program. From left, County Council members Joan Deaver and Michael Vincent, honored employee Barry Hitchens (winner in a drawing) and County Councilmen Rob Arlett and George Cole.

GEORGETOWN – Commendable customer service and good deeds beyond the normal call of duty continue to put Sussex County employees in a pretty pickle.

And that’s a good thing.

Sussex County leaders at the Dec. 1 County Council meeting saluted third-quarter honorees in Give ’Em the Pickle, the County’s employed-based, peer-to-peer recognition program.

County Administrator Todd Lawson shared a handful of the many comments packaged in packets distributed to County Council members.

Mr. Lawson’s paraphrased comments:

  • County residents who had a flat tire on Del. 1 at 9:30 o’clock in the evening recognized “three of our paramedics who stopped to help them change their tire,” Mr. Lawson said;
  • An individual wrote about a group of employees at the wastewater plant who discovered a grease blockage that would have caused severe problems within a commercial site in the Lewes area;
  • An employee wrote about one of their peers about his service during tax season, and the fact he kept everyone on track and the scripts that “he wrote were particularly helpful in making this the best tax season yet for our department,” Mr. Lawson said;
  • One supervisor submitted a Pickle regarding an employee “who is part of our Emergency Response Team here in this (County Administration) building in handling a person that was sick in a professional manner.”

In the Give ’Em the Pickle program, county employees who witness or experience other employees’ exceptional customer service can acknowledge the employee by filling out a form which is subsequently reviewed and approved by the employee’s manager.

Also, when a County resident or customer offers kudos or thanks to an employee, the manager can use that experience and/or praise to give the employee a “Pickle.”

From the many third-quarter Pickle Awards, one honoree – Building & Grounds employee Barry Hitchens – was selected in a drawing as the lucky quarterly winner. He received the Excellence in Customer Service award for service, attitude, consistency and teamwork.

“Barry was recognized for his instrumental work in the relocation of the Marriage Bureau … and essentially our new chief deputy (Alisa D. Mawson) on her first day,” said Mr. Lawson.

In addition to a plaque, Mr. Hitchens receives an extra vacation day as the quarterly honoree.

You are encouraged to leave relevant comments but engaging in personal attacks, threats, online bullying or commercial spam will not be allowed. All comments should remain within the bounds of fair play and civility. (You can disagree with others courteously, without being disagreeable.) Feel free to express yourself but keep an open mind toward finding value in what others say. To report abuse or spam, click the X in the upper right corner of the comment box.